At Timbertots, we value your satisfaction and take pride in the craftsmanship of our handmade products. Please read the following guidelines before requesting a return, replacement, or refund.
Return & Replacement Eligibility
As each product is handcrafted, minor variations in color, texture, or size are natural and not considered defects.
You may request a return or replacement if:
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The wrong product was delivered.
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The product has a genuine manufacturing or quality defect.
Please Note:
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Requests must be made within 48 hours of delivery by emailing us at thetimbertots@gmail.com with your order number, delivery address, reason, and photos (if applicable).
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Items must be unused, in original packaging with all tags and invoices intact.
Return Process
Step 1: Email us within 48 hours of receiving the order.
Step 2: We’ll schedule a pickup within 3–5 working days.
Step 3: After inspecting the returned item, we’ll proceed with a replacement or refund.
If a replacement isn’t possible, we will issue a refund within 7–10 working days.
Refund
Refunds will be processed as per the timelines below:
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Cancellation: Within 7 to 10 working days via the original payment method, upon receiving a valid cancellation request.
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Return: Within 7 to 10 working days via the original payment method, after the returned product passes our quality check.
Cancellations
To cancel an order, email thetimbertots@gmail.com within 24 hours of placing the order with your order details and reason.